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Business-IT Integration, ITILv3 and Cultural Transformations – Part I

In the last decade or so, we all have witnessed the business enterprise evolutions caused by the emergence of the Internet and IT. Immediately following the .com bubble burst, business enterprises...

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BlackBerry Syndrome: Have you been diagnosed? – Part 1

At a recent class, I asked the students to take a 10 minute break. So what was the first reaction from my fellow students? Was it rushing out the door to get the strongest black coffee ever made? Was...

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Business-IT Integration, ITILv3 & Cultural Transformations – Part II

Business-IT Integration, ITIL® v3 & Cultural Transformations: Part II Continuing our discussion from Part I, we understand that while ITILv3 enables IT organizations to apply Business Service...

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BlackBerry Syndrome: Have you been diagnosed? – Part 2

As promised at the end of Part 1, I’m back again to provide you with an example of a student who took full advantage of the break. The student in this example had recently joined a leading IT service...

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How ITIL® Service Catalog & Service Portfolio Can Be Leveraged to Drive...

An organization’s Service Catalog and Service Portfolio consist of the identification and documentation of their business and technical services. Service Catalog is a menu of items (business and...

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Change Management: a Love-Hate Relationship – Part 1

Change management is a process that sometimes gets tagged as bureaucratic or too difficult to follow. Questions raised within IT may include: Why does it take so long to introduce a change? Why is the...

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Change Management: A love and hate relationship – Part 2

As change managers, we should be aware of the possible emotions we could face during the process of change management. As promised at the end of Part 1, we are going to take a look at some common...

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Managing Service Availability: Enlisting Customers’ Help May be Your Best Bet

Ideally, as part of the service reports your customers receive, the measure of service availability over the last reporting period should be provided. Whenever I make this statement in a course,...

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Applying the Business Service Management Approach to Restaurant Management

Business Service Management (BSM) is an approach whereby an organization’s business needs and its IT services are aligned. The BSM approach is applied with the critical understanding that an...

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Moving Beyond ITIL Foundation Certification

While achieving ITIL Foundation certification is quite popular, moving beyond Foundation to eventually achieve Expert Certification, can be a daunting, somewhat confusing challenge. To assist in...

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Learning Tree Opens 34 NEW AnyWare Learning Centers across North America

We have some exciting news to share! Learning Tree has officially opened 34 New AnyWare Learning Centers across North America. You can eliminate travel costs and commuting time and take our IT and...

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IT Performance Screens – Will any graph do?

On a recent visit to a client, I was asked, “What should we be showing on our performance screens within the IT area? Are we showing the right thing?” My response was, “What are your IT objectives? Are...

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Silo-ed Engineering and Development, Technology Management and Request...

In a previous blog, I discussed what it means to manage in silos. Let’s now discuss the following types of silos in greater details: Siloed Engineering and Development Siloed Technology Management...

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ITIL Master Certification – Do I Need the Icing on the Cake?

At a recent course in Canada, I ran across a former student who had achieved her ITIL® Expert certification. She asked me whether she should go for the ITIL Master certification. Her question really...

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Get 50% OFF Select Learning Tree Courses by Joining the New My Learning Tree...

We have some more exciting news to share! Instantly receive 50% OFF select Learning Tree courses when you join the new My Learning Tree Community. Free membership includes: weekly updates of our 50%...

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Silo-ed Reporting, Leadership and Supplier Management

Continuing from a previous blog, I will now discuss the following types of silos: Siloed Reporting and Communication Siloed Vision and Leadership Siloed Supplier Management Silo-ed Reporting and...

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ITIL Process Maps – Taking a student driven approach

Last year, I discussed with the Product Development department at Learning Tree International the possibility of creating process maps for all the ITIL® courses.  In the true alignment of ITIL, we took...

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Check Out Federal News Radio’s “Ask the CIO” Segment Sponsored by Learning Tree!

Learning Tree is proud to announce its sponsorship of Federal News Radio’s “Ask the CIO Segment”! Every Thursday morning at 10:30 AM, host Jason Miller interviews federal agency CIO’s about the latest...

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What do we mean by “managing in silos”?

Continuing from my previous blogs, let’s elaborate on the siloed organizations and challenges associated with such structures. Applications are engineered and developed in an effort to address the...

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